1. North America: Order over CAD$100 get free shipping.

3. You may choose Fedex to ship the order to ensure you will received the order in time. We will inform you the Fedex shipping charge.
 

It is legal to transsport cultiivated North American Ginseng root out of Canada, including into Mainland China, Hong Kong and Taiwan.

According to the international trade policy.
For individuals who travel with less than 4.5kg, a CITES export permit is required.
Please let us know your final traveling destination in the "Notes" section while placing your order.
eg, "I will bring the ginsengs to Mainland China", "I will bring the ginsengs to the USA"
If you are transporting more than 4.5kg a commercial export permit is required.
Both are available at certified sellers.
Powder, pills, extracts, tonics, tea, and confectionary are exempt from CITES permit requirements.

>Travelling with Ginseng

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 30 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays and Holidays. We will email you the tracking number once we shipping your products. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping changes will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

4. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 1-250-374-3017 or email: sunmore925@gmail.com

1.Returms

We accept return. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase,we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time,whether you are entitled to a return.If you are entited to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded.Sale items are non-refundable. To follow-up on the status of your return, please contact us at 1-250-374-3017

2.Exchanges

We only exchange goods if they are defective or damaged.In circumstances where you consider that a product is defective,you should promptly contact us at 1-250-374-3017 with details of the product and the defect. You can send the item you consider defective to : SUNMORE HEALTHTECHLTED. 925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA

Upon receipt of the returned product,we will fully examine it and notify you via e-mail,within a reasonable period of time,whether you are entitled to a replacement as a result of the defect. If you are eligible,we will send you a replacement product.

3.Shipping

To return the item you purchased,please mail it to: SUNMORE HEALTHTECHLTED. 925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost shipping.

4. Shipping to China

Parcels sent to China may be inspected at the Customs. Customers will not be responsible for the charge of shipping cost under the circumstances where the customs demand to return the parcel, or due to unforeseeable circumstances. However, if the parcels were returned as a result of customers rejection to pay tax, customers are liable for bearing the International shipping fee and relevant fees involved. If customers provide erroneous or incomplete recipient names or address, customers will have to bear the relevant liability and its cots for the return of the parcels.  

Good Manufacturing Practice (GMP) is a system for ensuring that products are consistently produced and controlled according to quality standards.

The old the better, if they are the same age choose the bigger one.

Please store the ginseng in dry, cool place. it's better store in a sealed container or bag.

The results of over 3,500 clinical studies conducted worldwide have shown that American ginseng:

*Protect against the effects of most types of stress.

*Strengthens the digestive system.

*Help to relieve nervous dyspepsia.

*Helping digestion in cases of nervousness and/or stress.

*Normalizes blood sugar.

*Helping maintain a healthy immune system.

Please consult a health care practitioner prior to use if you are taking blood thinners , digoxin or diabetes.

There is no clinical studies shows the side affect if over dose. 

Please consult the health care practitioners for more information.

1. Introduction

This website is operated by Sunmore  Healthtech  Ltd. The terms “we”, “us”, and “our” refer to  Sunmore  Healthtech  Ltd.  The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website's services or place an order on our website.

2. Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website's network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

5. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website's operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

9. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

11. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

12. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

13. Headings

Any headings and titles herein are for convenience only.

14. Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of British Columbia without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of British Columbia  in the City of Kamloops, British Columbia and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

16. Questions or Concerns

Please send all questions, comments and feedback to us at sunmore925@gmail.com

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: 1-250-374-3017

Sunmore's ability to recognize quality American ginseng and to prepare outstanding products comes from over 80 years of experience in Chinese herb and western medicine manufacturing in Taiwan.

As a leader in ginseng manufacturing business in North America, Sunmore offers consumers a full range of value-added North American ginseng products: teabags, capsules, extract, candy, powder, and much more. Sunmore's products do not use fillers, additives, caffeine, or sugar in any of its production preparations to allow ginseng's natural goodness to come through. Quality is of the most importance to Sunmore.

They are exactly the same species with the same functions, and both of them are North American ginseng. The reason why American ginseng is more popular than Canadian ginseng is that people are confused about the name “North American ginseng”, which means it is a type of ginseng originally from North America but in the USA. The only difference is their growing condition. 

Kamloops, located in the center of Canada which is our beautiful British Columbia, is located between mountains with a healthy, natural and pure environment. That's why our ginseng turns out with a bigger size and sweeter taste.

North American Ginseng :

*Native to North America.

*Cooling and soothing effects on the body. 

*Safe to use, yet highly effective.

*Helps the body & mind to handle stress better; 

 protects the body against stress-related damage.

*Beneficial to both men & women.

VS

Asia (Korean) Ginseng:

*Native to Northeast Asia.

*Warming & stimulating effects on the body.

*Not recommended for people with high blood pressure or heart disease.

*Can increase nervousness or anxiety.

*Considered a man's ginseng.

Please click the link to download Express order form

It is legal to transsport cultiivated North American Ginseng root out of Canada, including into Mainland China, Hong Kong and Taiwan.

According to the international trade policy.
For individuals who travel with less than 4.5kg, a CITES export permit is required.
Please let us know your final traveling destination in the "Notes" section while placing your order.
eg, "I will bring the ginsengs to Mainland China", "I will bring the ginsengs to the USA"
If you are transporting more than 4.5kg a commercial export permit is required.
Both are available at certified sellers.
Powder, pills, extracts, tonics, tea, and confectionary are exempt from CITES permit requirements.

Travelling with Ginseng

Credit Card、E-Transfer、Paypal、and NT dollor wire are accepted. 
E-Transfer：sunmore@sunmoreginseng.com

Beside order from our website, you can also find our products at :
1. Duty Free Shop at International Vancouver Airport.
2. Duty Free Shop at International Toronto Pearson Airport. 

 
Yes, any purchase over $100 CAD get free shipping to USA and Canada.


 

1. All the order received before 12pm (BC time zone) will mail out at the same day.
2. All the parcel will deliver by Canada Post Express with signature required and will email you the tracking number once we mail out.  

1.Returms

We accept return. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase,we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time,whether you are entitled to a return.If you are entited to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded.Sale items are non-refundable. To follow-up on the status of your return, please contact us at 1-250-374-3017

2.Exchanges

We only exchange goods if they are defective or damaged.In circumstances where you consider that a product is defective,you should promptly contact us at 1-250-374-3017 with details of the product and the defect. You can send the item you consider defective to : SUNMORE HEALTHTECHLTED. 925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA

Upon receipt of the returned product,we will fully examine it and notify you via e-mail,within a reasonable period of time,whether you are entitled to a replacement as a result of the defect. If you are eligible,we will send you a replacement product.

3.Shipping

To return the item you purchased,please mail it to: SUNMORE HEALTHTECHLTED. 925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost shipping.

4. Shipping to China

Parcels sent to China may be inspected at the Customs. Customers will not be responsible for the charge of shipping cost under the circumstances where the customs demand to return the parcel, or due to unforeseeable circumstances. However, if the parcels were returned as a result of customers rejection to pay tax, customers are liable for bearing the International shipping fee and relevant fees involved. If customers provide erroneous or incomplete recipient names or address, customers will have to bear the relevant liability and its cots for the return of the parcels.