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    • Membership Notice
      We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

      Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

      1. Introduction
      We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

      2. Identifying Purposes
      We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

      3. Consent
      Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

      4. Limiting Collection
      The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

      5. Limiting Use, Disclosure and Retention
      Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.

      6. Accuracy
      Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

      7. Safeguarding Customer Information
      Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

      8. Openness
      We will make information available to you about our policies and practices with respect to the management of your Personal Information.

      9. Customer Access
      Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

      10. Handling Customer Complaints and Suggestions
      You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: 1-250-374-3017
  • Sunmore points policy:
    1. Every CAD$50.00 spent on Sunmore website can earn 1 point (CAD$50.00 excluded shipping fee and taxes),
         1 point = CAD$1.00, you can redeem the points on your next online shopping at Sunmore.
    2. Only round numbers could be counted as points. (E.g., C$30= 0 points; C$120=2 points)
    3. Unverified, unregistered accounts may not be able to collect points.
    4. Points are not transferable, no cash value. 
    5. All online products are points redeemable.
    6. If there is any refund or return involved in the order, the point will be adjusted accordingly.
    7. This Sunmore Point Policy is issued by Sunmore Health Ltd. (where applicable, "Sunmore", "we", "us" and "our") and is incorporated by reference into our Terms & Conditions ("Terms").
    8. Sunmore online shopping points will expire on January 31. We will send you a notification email at leat one month before the points expire. For points that expired, they will be deleted from your account and you will no longer be able to use or redeem them.
    9. We will have online special events to redeem the points year around. 
    • 1.Travelling with Ginseng+

      It is legal to transport cultivated North American Ginseng root out of Canada, including into Mainland China, Hong Kong and Taiwan.

      According to the international trade policy.
      For individuals who travel with less than 4.5kg, a CITES export permit is required.
      Please let us know your final traveling destination in the "Notes" section while placing your order.
      eg, "I will bring the ginsengs to Mainland China", "I will bring the ginsengs to the USA"
      If you are transporting more than 4.5kg a commercial export permit is required.
      Both are available at certified sellers.
      Powder, pills, extracts, tonics, tea, and confectionary are exempt from CITES permit requirements.

      Travelling with Ginseng

    • 2.Beside the website, where I can find Sunmore Products?+

      Beside order from our website, you can also find our products at :
      1. Duty Free Shop at International Vancouver Airport.
      2. Duty Free Shop at International Toronto Pearson Airport.

    • 3.What's payment method on the website?+

      We accepted the following payment method:

    • 4.Can you ship to Asia, Europe or Australia ? How's shipping charge? +

      Yes, any purchase over $100 CAD get free shipping to USA and Canada.

      Other area : Asia, Europe and Australia, when order over $1500 CAD get free shippping.
      Under $1500 CAD will charge $50 CAD shipping fee, we will inform you if any difference of shipping fee.
    • 5.How do you ship the order?+

      1. All the order received before 12pm (BC time zone) will mail out at the same day.
      2. All the parcel will deliver by Canada Post Express with signature required and will email you the tracking number once we mail out.  
    • 6.Return Policy+


      We accept return. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase,we cannot offer you a refund or an exchange.
      Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time,whether you are entitled to a return.If you are entited to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
      Only regular priced items may be refunded.Sale items are non-refundable. To follow-up on the status of your return, please contact us at 1-250-374-3017
      We only exchange goods if they are defective or damaged.In circumstances where you consider that a product is defective,you should promptly contact us at 1-250-374-3017 with details of the product and the defect.
      You can send the item you consider defective to :
      925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA
      Upon receipt of the returned product,we will fully examine it and notify you via e-mail,within a reasonable period of time,whether you are entitled to a replacement as a result of the defect. If you are eligible,we will send you a replacement product.
      To return the item you purchased,please mail it to:
      925 Mc Gill Place,Kamloops.B.C.V2C 6N9 CANADA
      Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost shipping.

      4. Shipping to China

      Parcels sent to China may be inspected at the Customs. Customers will not be responsible for the charge of shipping cost under the circumstances where the customs demand to return the parcel, or due to unforeseeable circumstances. However, if the parcels were returned as a result of customers rejection to pay tax, customers are liable for bearing the International shipping fee and relevant fees involved. If customers provide erroneous or incomplete recipient names or address, customers will have to bear the relevant liability and its cots for the return of the parcels.  

    • 7.Credit Card Chinese version+

  • TEL (250)374-3017  
  • Toll Free 1-888-289-8222
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